General – Merchant
(a) Why should my business partner with ShopperMatch Marketplace?
ShopperMatch Marketplace is a professional seller community that fosters success. By partnering with the fastest online growing retailer in Nigeria, you have the opportunity to reach millions of visitors a month (and growing). You have control over your business, including inventory, retail pricing, fulfillment and customer care.
(b) Where will my items appear?
Your items will appear on ShopperMatch.com, alongside all items being sold by ShopperMatch and other Marketplace Sellers.
(c) What seller qualities does ShopperMatch Marketplace look for?
We are looking for relationships with reputable retailers and brands that provide first-class customer service, a compelling product assortment, competitive pricing and fast, reliable fulfillment.
(d) How can my business be considered for ShopperMatch Marketplace?
Click here https://shoppermatch.com/my-account/ to “Register” and complete the application. If approved, you’ll acknowledge our Vendor and Merchant Agreement and then start listing your products on ShopperMatch.com.
(e) How long before I can start selling on ShopperMatch Marketplace?
Start by completing the Seller Application, which should take about 5 minutes. The approval process takes around 24hrs. If approved, you can start listing your products on Shoppermatch.com.
Add Your Items
(a) What types of items can I sell on ShopperMatch Marketplace?
You can sell just about anything on our site. However, we require all Sellers to follow the law and our policies.
(b)W hat about SKU minimums/maximums and limited-specialty inventory?
There are no SKU minimums or maximums, so list your entire catalog of eligible items with us. Limited inventory can be managed by setting a fixed threshold. Items without inventory are not available for sale on Walmart.com.
(c) How are items priced?
You set the item price for your entire catalog.
(d) How do I populate and manage my listing and promote my items?
You can manage your listings through tools in Seller Center.
(f) What will my items look like on the site?
They will look like other items that are being sold on ShopperMatch.com.com but include your company information, such as shipping, return policy and contact information.
(g) How does item matching work?
Several attributes are used to match new items against existing items in the ShopperMatch Catalog. The most important attributes for matching are global identifiers (e.g. UPC or GTIN) and manufacturer part numbers. When your item is matched with one or more items, the listings will be presented together on ShopperMatch.com
Fulfill Your Customer Orders
(a) How do I check for and process orders?
You will receive orders in Seller Center and during your set business hours, you must frequently check your queues to ensure that orders are processed promptly. You can also set your own company business hours and days of service to address vacation and personal time off.
(b) What are the shipping requirements?
ShopperMatch.com website offers Cash on pickup methods for your order only in Nigeria. Merchants prepares orders for Cash on pickup by customer.
Once your product is live on the website you will receive calls from interested buyers and you will be alerted via email notification. You can also verify such orders by logging in to your account on ShopperMatch.com.
(c) What about returns and customer service?
You control, specify and manage your return policy in Seller Center. Your customer service information (including customer service email address, hours of operation and customer service phone number) are clearly displayed with your item listings on ShopperMatch.com.
(a) How to receive payments?
The goods are paid only when meeting the seller and the buyer. Please note that Shoppermatch.com offers Cash on pickup methods for your order only in Nigeria.
(b) What is ShopperMatch Marketplace’s commission structure?
There are no setup fees or commissions. However, Sellers on Shoppermatch.com enjoy a variety of tools and the needed exposure to increase their sales and grow their businesses, and to compensate that –
A Subscription fee of 2,500 Naira yearly is charged before Merchants can list products on Shoppermatch.com Read more at https://shoppermatch.com/subscription-fees/
(c) What about fraud?
Before you meet a buyer endeavor to check for fraudulent transactions.
- Buyers insisting on paying via cheque, western union or money gram
- Buyers insisting on receiving items before paying for it
- Buyers requesting for personal information (bank details, email address, debit/credit card number, buyers located in foreign countries).